Refund policy

We accept returns within 14 days of the original purchase date. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• Proof of purchase (receipt or order confirmation) is required.
  
  

Certain types of goods are exempt from being returned:

• Perishable items (e.g., flowers, ..)
  
• Gift cards
  

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 2-7 business days.
• Late or missing refunds? Please check with your bank or credit card company first. If you’ve done this and still haven’t received your refund, contact us at shop-info@lavender.eg

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at shop-info@lavender.eg

To return your product, mail to:
shop-info@lavender.eg
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact us at shop-info@lavender.eg for questions related to refunds and returns.